14-day refund window
If WeaveCycle isn't working out, ask for a refund within 14 days of your first payment for a plan and we'll refund it in full. This also covers the statutory withdrawal rights EU consumers may have.
Refund Policy
Fair, simple refunds for WeaveCycle subscriptions.
Subscriptions are billed by Paddle as merchant of record. This policy explains when refunds apply and how to request one. Draft dated July 8, 2026.
Renewals
Forgot to cancel before a renewal? Contact us within 14 days of the renewal charge and we'll refund it, provided the workspace hasn't materially used the service since the charge.
Cancellation
Cancel any time — no forms, no calls. Cancellation stops future charges and your workspace keeps access until the end of the paid period. Pilot workspaces are free and can simply stop using the service.
Billing errors
Duplicate charges, wrong plan, or anything that looks like a mistake on our side is refunded in full, whenever you spot it. No time window applies to our errors.
1. Email us or reply to your receipt
Send your workspace name and order or invoice reference to the contact below, or reply to the Paddle receipt email. Paddle's buyer support at paddle.net can also handle refund requests directly.
2. We review quickly
Most requests get an answer within two business days. Requests within the 14-day window are approved without interrogation.
3. Paddle issues the refund
Approved refunds are processed by Paddle, our merchant of record, back to the original payment method. Bank processing typically takes 5–10 business days.
Notes
Outside the situations above, refunds are at our reasonable discretion — ask, and we'll look at it case by case. Paddle is the merchant of record for all payments, so refunds are always issued through Paddle to the original payment method. Questions go to taimoor@weavecycle.co. See also the Terms of Service and pricing page.