Plain-language terms for using WeaveCycle.

These terms govern use of the WeaveCycle platform and website. They are a transparent legal-review draft dated July 8, 2026 — pilot customers with bespoke agreements are covered by those agreements first.

The service

WeaveCycle is business software for Shopify merchants: it routes customer returns to resale, repair, restock, or recycling and tracks recovered value. It is sold as a subscription to businesses, not to consumers.

Your account

You are responsible for your workspace, the users you invite, and keeping sign-in credentials secure. You must provide accurate information and have authority to connect the Shopify store you connect.

Your data

Your store, order, and return data stays yours. You grant WeaveCycle the rights needed to operate the service on it — nothing more. Handling of personal data is described in the Privacy Policy.

Our software

WeaveCycle retains all rights in the platform, its code, and its branding. You get a non-exclusive, non-transferable right to use the service while subscribed.

Acceptable use

No unlawful use, no attempts to break, overload, or reverse-engineer the service, no reselling access, and no submitting data you have no right to process.

AI-assisted features

Routing suggestions, reason categorization, and similar AI outputs are workflow aids reviewed by your team. Deterministic rules — not AI — control eligibility, refunds, and other binding decisions.

Subscriptions and billing

Checkout, invoicing, and taxes run through Paddle.

See the Refund Policy for refunds and the pricing page for current plans.

Billing via Paddle

Paid subscriptions are sold and billed by Paddle, our merchant of record. Paddle handles payment processing, invoices, and applicable taxes such as VAT. Your payment relationship for checkout is with Paddle.

Plans and pilots

Pilot workspaces are free while the pilot runs. Paid tiers (such as Growth and Partner) are billed per store on a recurring basis at the prices shown at checkout.

Cancellation

You can cancel any time. Cancellation takes effect at the end of the current billing period, and you keep access until then. Refunds are handled per the Refund Policy.

Service availability

WeaveCycle is an early-stage product provided "as is" and "as available." We work to keep it reliable and monitored, but we do not yet offer a contractual uptime guarantee outside bespoke pilot agreements.

Liability

To the extent permitted by law, WeaveCycle is not liable for indirect or consequential losses, and total liability under these terms is capped at the fees you paid for the service in the twelve months before the claim. Nothing here limits liability that cannot lawfully be limited.

Termination

You can stop using the service and cancel at any time. We may suspend or terminate workspaces that breach these terms, create security risk, or are required to be closed by law, with notice where practicable.

Changes and contact

We may update these terms as the product evolves; material changes will be announced to workspace owners before they take effect. Questions, notices, and legal requests go to taimoor@weavecycle.co. See also the Privacy Policy, Refund Policy, and security overview.